Terms and Conditions
Shop Terms & Conditions
We cannot accept out-of-date or opened nutrition products
All sales are final on the purchase of ex-hire bikes.
Whilst we will make every effort to supply you with the products listed on your order, there may be occasions where we are unable to supply these products because, for example, (i) such products are no longer being manufactured or available or (ii) if there was a pricing error on the Chill – Explore With Us website. In such circumstances we will contact you to inform you and may suggest alternative products that you might wish to purchase. If you do not accept our suggestions then we will cancel your order in relation to those products we cannot supply and repay you any money that you may have paid to us in respect of those products. In the event of a typographical error or technological error causing a mistake in price to be shown, Chill – Explore With Us reserves the right to correct the error and to charge you the correct price. Before it does so, Chill – Explore With Us will notify you of the mistake and will offer you the opportunity of a full refund. You will receive a notification with or prior to your delivery. Repayment of such monies will be the extent of our liability to you if we are unable to deliver to you the products you have ordered.
A deposit to the value of 20% of the total purchase price is required to start a layby.
- Payments are to be made fortnightly or monthly.
- Laybys should not exceed 3 months.
- Failure to complete payments in the specified time makes the goods and the 20% deposit liable for forfeiture.
- A layby can be cancelled by the purchaser within the 3 month period however the 20% deposit is payable as a cancellation fee.
- Layby items cannot be exchanged or refunded after the layby has been finalised and collected if you change your mind.
- Layby not valid on Chill Passes or Chill Pass products
Bike Hire Terms & Conditions
Bikes hired by Chill must be returned by the hirer in the same condition that it was hired. We allow for wear and tear, including wear on brakes, tires, and small running issues.
Bikes returned that require new equipment and/or significant repair are at the cost of the hirer. Bikes that are stolen are the responsibility and cost of the hirer. Bikes that are not able to be repaired are at the cost of the hirer.
A credit card is taken at the time of hire as security for return of the bike. Any costs associated with the repair, loss, or damage to the bike at the time of the hire will be charged on the credit card. A report on the bike condition and required repair will be presented to the hirer for consideration.
We can give you a refund if you get in touch with us 48 hours before your hire, less a 15% admin fee.
A cancellation less than 48 hours prior to hire will not receive a refund.
Bike Tour & Course Terms & Conditions
Full refund less 15% deposit (admin fee) if you cancel more than one month prior to start.
No refund if you cancel one month or less prior to start.
If the tour/course is cancelled by Chill due to circumstances outside our control, a refund less 15%. This is at the discretion of the guide, and safety is the most the most important consideration.
In case of rain or inclement weather, the bike tour will be changed to a walking tour, umbrellas can be provided by Chill.
Chill Pass Terms & Conditions
For Chill Pass Terms & Conditions, please click here.