Shop Terms and Conditions
We want you to be 100% happy with your shopping experience and we will provide a full refund or credit on any item (unless otherwise stated below) within NZ. Please return your item(s) unused and in original condition, as you received it, within 14-days from the date of purchase.
- If you wish to exchange an item for any reason, please place a new order for the items that you want. Please note that it is your responsibility to pay for the return postage costs, no postage costs are refundable. We cannot assume responsibility for returned items that are lost in the post. Your statutory rights are not affected.
- All Item(s) will be inspected upon return
- Item(s) must be returned with all original packaging intact and tags attached. Item(s) returned with incomplete or damaged packaging or missing or unattached tags may be refused or subject to a restocking fee
- In the unlikely event that an item is returned to us in an unsuitable condition, we may have to send it back to you at the customer’s cost
- Item(s) returned as unused/unworn, that have clearly been used, worn, washed or heat moulded will be refused
- We cannot accept out-of-date or opened nutrition products
- All sales are final on the purchase of ex-hire bikes.
- Do not apply the returns label to the original packaging. Please use a box or parcel bag to package the item rather than applying the label to the item's packaging
- We reserve the right to refuse this free service on a case by case basis
- Please retain your proof of postage
- If you pay for a delivery service, we will not refund the delivery cost unless the item is faulty or the incorrect item has been sent to you
- In the case of partial returns, Chill – Explore With Us reserves the right to void any discounts and the customer will be liable to pay the full listed price advertised online
- There are no refunds on the return of clearance items. Chill - Explore With Us will offer a store credit for the value of the product at the price paid for the return of clearance items.
- We do not offer an exchange program at this time, please place a new order
- Whilst we will make every effort to supply you with the products listed on your order, there may be occasions where we are unable to supply these products because, for example, (i) such products are no longer being manufactured or available or (ii) if there was a pricing error on the Chill – Explore With Us website. In such circumstances we will contact you to inform you and may suggest alternative products that you might wish to purchase. If you do not accept our suggestions then we will cancel your order in relation to those products we cannot supply and repay you any money that you may have paid to us in respect of those products. In the event of a typographical error or technological error causing a mistake in price to be shown, Chill – Explore With Us reserves the right to correct the error and to charge you the correct price. Before it does so, Chill – Explore With Us will notify you of the mistake and will offer you the opportunity of a full refund. You will receive a notification with or prior to your delivery. Repayment of such monies will be the extent of our liability to you if we are unable to deliver to you the products you have ordered.